Please apply through the “Tour Booking” LINE account shown on our website, completing all the required fields.
*We do not take bookings by telephone.

Please don’t worry. Birth timing is hard to predict, so we accommodate changes flexibly. Do let us know as soon as the birth is confirmed.

We can handle any case—an early or late delivery, or a rescheduled caesarean.

As the change is for medical reasons, no cancellation fee applies. If we are fully booked, we will suggest a different room type, and you may need to move rooms partway through your stay; our staff will support you throughout.

We adjust dates as flexibly as we can, free of charge, where the birth requires it. For major changes or cancellations, the following policy applies.

Timing	Cancellation fee
From booking to 60 days before	Free
59–31 days before	10% of the total
30–8 days before	30% of the total
7–2 days before	50% of the total
The day before or the day itself	100% of the total

*All fees include tax and are calculated on the total accommodation charge.

Because delivery dates cannot be fixed in advance, we keep a margin either side of each booking.
After you book online, we may contact you with details when we confirm the reservation.

We offer a range of discounts, including early-booking and long-stay rates, and you can calculate your rate automatically.
Please see our plans page for details.

▶ View all plans

• Kyoto and Yokohama: Check-in 14:00 / Check-out 11:00
• Osaka and Urawa: Check-in 15:00 / Check-out 11:00

*Early check-in (from 11:00) and late stay (until 17:00) are available for a fee.
*Late check-out is accepted as a request at the time of booking. Availability depends on room occupancy and is confirmed two days beforehand, when we will contact you again. Please understand that we may not always be able to accommodate it.

Osaka and Yokohama: All rooms are the same double type, and specific rooms cannot be requested.
Kyoto and Urawa: Double and twin rooms are available; twin rooms can be selected when you book.
Collaboration rooms (MIKI HOUSE / DADWAY) can also be selected at booking, though they cannot be guaranteed.
*Tax-exempt households using the Amagasaki City postpartum care programme are offered Superior Double rooms only.

• Kyoto: Microwave and drinks on the 2nd floor; free washing machine (16:00–8:00).
• Osaka: 2nd-floor lounge and coin laundry (with microwave).
• Yokohama: 7th-floor lounge, coin laundry, and a microwave in the room.
• Urawa: Microwave and ice machine on the 8th and 12th floors; no laundry, but a paid service is available.

• Maternal and Child Health Handbook, health insurance card, credit card and cash
• Any medication you take, a charger and your own skincare products
• A change of clothes for check-out and underwear for three to four days
• A small tote bag for use around the hotel
• A cardigan or similar for adjusting to the temperature
• Infant formula if you prefer a brand other than Icreo

• For baby: Undershirts, nappies, wipes, nail clippers, cotton buds, formula (Icreo), feeding bottles, a baby carrier and much more.
• For mother: Nursing wear, breast pads, postpartum and nursing cushions, a breast pump and more.
• In the room: A humidifying air purifier, kettle, hairdryer, amenities, towels and in-house wear.

• Kyoto: Breakfast in the hotel; lunch and dinner brought to your room as a bento (from Maar Deli, Nakajima Shoten and others).
• Osaka: Modern Chinese brasserie HALOW—buffet breakfast, and set meals in the restaurant for lunch and dinner. Meals can also be brought to your room; please ask.
• Yokohama: Breakfast at Coffee Kan; lunch and dinner as bento boxes for new mothers from nearby Japanese, Western and Chinese restaurants.
• Urawa: Meals from the hotel’s own restaurants (Michela, Shikisai and others).

• Kyoto, Osaka and Yokohama: There is no dedicated parking. Please use a nearby paid car park.
• Urawa: The car park beneath the Royal Pines Hotel Urawa (Saitama City municipal parking) is available.

Yes, and there is no additional charge.
It is perfectly fine for a partner to work during the day and join you only at night.
Families are also welcome on facility tours. (*There is no playroom in the building.)

Please note the following:

Rooms accommodate two people, and older children of primary school age or above count towards that number. Please contact us before booking.

Meals are not included for family members. If you would like them, tell us at least three days in advance and we will arrange them for an additional charge.

[Free of charge]
Please ask us at any time:
・Simple advice on breast- or bottle-feeding
・Basic support with holding and settling your baby
・Reassurance when you find yourself wondering whether you are doing it right

[Paid individual consultations]
These are booked as dedicated professional time:
・A detailed check of milk supply and feeding
・Specialist breast care and similar treatments
・An unhurried conversation about your physical and emotional state

If you are unsure which category your question falls into, please just ask a member of staff.

As we care for newborns here, please consult us even for something as slight as a runny nose without a fever. The dates can be changed.
If you become unwell during your stay, we ask that you see your own doctor.

Aroma massage, pelvic care, newborn photography, mugwort steam baths and more.

We ask parents to give baby food and snacks themselves. We do provide the cutlery and high chairs you need, so please just ask.

We carry liability insurance, and in the unlikely event of an accident caused by our negligence, we will respond in good faith under that cover. Because the scope of compensation depends on the nature of the accident and the degree of fault, we will seek expert advice and work towards a fair and prompt resolution.

Available payment methods vary by type of charge.

• Accommodation and extended-stay charges: Bank transfer or cash.
  *At Urawa only, Saitama’s digital local currency “Sai-Coin” is also accepted.
• Optional services used during your stay: Cash, PayPay or credit card. These charges are settled together at check-out.

Credit-card availability varies by type of charge.

• Accommodation and extended-stay charges: Credit cards are not accepted; payment is by bank transfer or cash only.
• Optional-service charges: Credit cards may be used when settling your account at check-out.
• Card details registered when booking: We ask you to register a card when your booking is confirmed, but it is used only if a cancellation fee becomes payable. It is not used for accommodation or extended-stay charges.

Registering card details is required to confirm your booking.
The registered card is used only if a cancellation fee becomes payable; it will not be charged for your normal accommodation or extended-stay fees.

The deadline depends on your payment method and when you book.

• Bank transfer: Please transfer payment no later than 14 days before the first day of your stay.
  *If your booking is confirmed fewer than 14 days before your stay, please transfer payment within 24 hours of confirmation.
• Cash: Please pay the full amount at the start of check-in.

Accommodation, extended-stay and optional-service charges can all be paid in cash.
*If you wish to pay your accommodation charge in cash, please tell us when booking and pay the full amount at the start of check-in.

Once your extension is confirmed, we will advise you of the amount and payment deadline.

• Bank transfer: Please transfer payment by the specified deadline.
• Cash: Please pay at your final check-out.

*In either case, payment must be completed before you leave. Credit cards and PayPay are not accepted for this charge.

You pay only for the optional services you actually use, with all such charges settled together at check-out.
Payment can be made by cash, PayPay or credit card.
*Optional-service charges are not included in the accommodation charge. If a service cannot be scheduled or is cancelled, no charge applies.

As a rule, refunds are made using the same method as the original payment.

• Paid by bank transfer: Refunded by bank transfer
• Paid in cash: Refunded in cash
• Paid by PayPay or credit card: Refunded to the original transaction through a cancellation or refund