Use of the Baby Room

In our Baby Room we care for infants from birth to under seven months of age. As part of our postpartum care, we look after your baby as and when needed.

Health and Hygiene Rules

1. Anyone entering the facility who is not a registered guest is asked to have their temperature taken and to sanitise their hands.
2. On arrival, every member of your party has their temperature taken and completes a health check sheet. As a rule we must decline your stay where there is a fever, cold symptoms or any suspicion of an infectious disease.
3. Any food or drink you bring in remains your own responsibility. Please note that we may decline certain items at our discretion, and that we accept no responsibility for their storage.
4. If, in the week before your stay, any family member staying with you has had a cough, a runny nose, a fever, or has taken medication for such symptoms, please be sure to consult us.

Security Rules

1. Please do not bring the following into the facility.

   ①Dogs, cats, birds or other pets
   ②Anything that gives off a foul or unusual odour
   ③Anything liable to ignite or catch fire, such as gunpowder or volatile oils
   ④Large sums of cash and valuables
   ⑤Anything else prohibited by law

2. Smoking is prohibited except in designated areas. Anything found will be confiscated immediately and you may be asked to leave.
3. There is a smoking room on the 7th floor.
4. Please take charge of your own valuables whenever you leave your room. Staff may enter for cleaning or to provide care services.
5. If you notice a suspicious person or object, please tell a member of staff immediately.
6. Children may not enter the lobby, lounge or other communal areas unaccompanied.

Fire Prevention Rules

1. Open flames are strictly prohibited. Smoking is prohibited throughout the facility except in the smoking room on the 7th floor.
2. Please do not use any high-temperature or high-pressure appliance other than those provided in the building.
3. Please do not touch fire-fighting equipment except in an emergency.

Prohibited Conduct

1. Please refrain from gambling or any conduct that offends public decency.
2. Please refrain from shouting, singing loudly or making a disturbance that troubles other guests.
3. Please do not use your room for any purpose other than its intended one without our permission.
4. Please always tell a member of staff in advance if you are going out or ordering a delivery.
5. Without permission, please do not move any fixtures or items elsewhere, use them for other purposes, or otherwise alter them from their present state.
6. Please let staff know if you are expecting a visitor to your room.
7. Please do not distribute or display advertising material, or solicit sales of any kind.

Medication

Where you, your baby or a family member needs to take medication during your stay, you are responsible for keeping and administering it yourself.

Removal from the premises

Where conduct is judged to interfere with the running of the facility, the facility manager or deputy manager may require you to leave. Where we judge that we cannot deal with the matter ourselves, we will report it to the police or the appropriate authority.

In an Emergency

1. Staff are on site around the clock — please contact them if anything happens.
2. An evacuation plan is posted on the back of each room door — please take a moment to check it. In the event of a fire, please follow the instructions of our staff.
3. If your condition changes during your stay, we may recommend that you see your own doctor, and will refer you to an appropriate medical institution as the situation requires. Medical fees and travel costs are payable by you.
4. In an emergency we will contact the emergency contact you provided.
5. Should your physical or mental condition change suddenly, we will call an ambulance and contact the person named above.
6. Even in an emergency, we cannot take charge of your baby and siblings alone. This does not apply where we judge there to be sufficient reason.

Valuables and Items Left with Us

1. We do not take charge of cash, valuables or any belongings. Please keep them safe yourself.
2. Unless you tell us otherwise, lost property is kept for seven days including the day it is found, after which it is handed to the nearest police station or disposed of. Food, drink and magazines are disposed of the same day.

Hours

■ Hours — accommodation: from 14:00 on the day of arrival to 11:00 on the day of departure.
Notwithstanding the above, we may allow use of the room beyond the stated check-out time. In that case the following additional charge (optional late-stay fee) applies.

● Late stay, under 4 months — stay until 17:00 without lunch or snacks. ¥20,000 (tax incl.) *Multiple-birth surcharge ¥5,500 (tax incl.)

● Late stay, 4 to under 7 months — stay until 17:00 without lunch or snacks. ¥25,000 (tax incl.) *Multiple-birth surcharge ¥8,000 (tax incl.)

Meals

1. Meals are served to your room or taken in the restaurant at the times below.

   Breakfast	7:00–10:00 (last orders 9:30) Coffee Kan on the ground floor
   Lunch	Served to your room from about 12:00
   Light snack	Served with lunch
   Dinner	Served to your room from about 18:00
   Late-night snack	Served with dinner

2. Where you have a diagnosed food allergy requiring an ingredient to be omitted, we can discuss the removal of single items from among seven: egg, milk, buckwheat, wheat, peanut, prawn and crab. Please tell us at least one week (excluding weekends and public holidays) before your arrival date.
3. We cannot guarantee complete elimination.
4. We may not be able to change the content or quantity of meals.
5. Please make any request at least three days in advance.

■ The lounge

The 7th-floor lounge is open 24 hours, for meals and conversation. Please note that it is occasionally unavailable during events.

Visitors

1. Please tell our staff in advance if family or friends who are not staying will be visiting.
2. There is no set limit on visiting hours, but for the sake of your recovery and your baby's night-time feeds, please avoid late nights and early mornings and finish by around 20:00. This does not apply where we judge there to be sufficient reason.

Going out

1. Staying guests have a card key and may come and go freely, but please complete an outing form and tell a member of staff.
2. Please let a member of staff know when you return.
3. There is no restriction on how long you may be out, but for the safety of mother and baby please avoid going out late at night. This does not apply where we judge there to be sufficient reason.

Payment

Confirming your booking and registering a credit card

1. To confirm your booking, we ask you to register your credit card details.
2. The registered card is used to pay any cancellation fee that becomes due. It is not used for the accommodation charge or for extension charges.
3. For cancellation fees, please see the section on cancelling after booking.

Accommodation charge

1. Payment is by bank transfer or in cash. Credit cards cannot be used for the accommodation charge.
2. If paying by bank transfer, please transfer the amount no later than 14 days before your arrival date.
3. Where fewer than 14 days remain until your arrival at the time your booking is confirmed, please transfer the amount within 24 hours of confirmation.
4. We send payment instructions when your booking is confirmed. We invoice the accommodation charge alone first, regardless of which optional services you may go on to book.
5. If you would like to pay in cash, please tell us when you book. We take the full amount at the start of check-in.

Charges for extending your stay

1. Payment is by bank transfer or in cash. Credit cards and PayPay cannot be used for extension charges.
2. Once your extension is confirmed, we will let you know the amount and the payment deadline.
3. If paying by bank transfer, please do so by the deadline we specify; if paying in cash, please settle at your final check-out.
4. In either case, payment must be completed before you leave.

Charges for optional services

1. Optional services are not included in the accommodation charge. We invoice only those you actually receive; where a date could not be arranged, or you cancel, no charge arises.
2. Everything is settled together, once, at check-out.
3. Payment is by cash, PayPay or credit card.
4. We do not invoice after you have left, except where circumstances leave us no choice — a communications failure, or a charge missed in error.

Refunds

As a rule, refunds are made by the same method as the original payment: by bank transfer where you paid by transfer; in cash where you paid in cash; and, for PayPay and credit cards, as a refund against the original transaction.

Changing Your Dates

First change: free of charge
(we do not ask for a reason, such as ill health or a doctor's instruction).

Second and subsequent changes:
a cancellation fee applies as per the policy below.
(The booking is cancelled and then rebooked.)

Changes made the day before or on the day:
because ingredients have been purchased and meals prepared, a meal-preparation fee of ¥12,000 (tax incl.) per night applies.
*The cancellation rates below are applied according to how far ahead of your stay the change is made.

How the cancellation rate is calculated:
for both first and subsequent changes, the rate is based on the originally booked date (the arrival date you first applied for) and the number of days remaining until that date. Please note that it is counted from the original date, not from the new one.

Special handling in cases beyond your control

If your stay becomes difficult because the birth comes earlier than expected, a doctor admits you to hospital, or a natural disaster or major disruption to public transport intervenes, we will waive or reduce the cancellation fee on presentation of a medical certificate or official documentation. *Each case is considered individually, flexibly and in good faith.

Cancelling After Booking

*All cancellation fees are inclusive of tax and calculated on the total accommodation charge.

Other

1. Where the building, furniture, fittings or other items are damaged, soiled or lost, you may be asked to pay compensation of an appropriate amount.
2. Please do not enter anywhere other than your own room, the communal areas and places permitted by staff.
3. For reasons connected with our care services, we may need to change your room during your stay.
4. We carry out cleaning, inspection and repairs to keep the facility hygienic and safe. Some facilities or parts of rooms may be unavailable while this work is under way.
5. Where an unforeseen problem — a fault with the air conditioning or plumbing, for example — prevents us from providing a room, we may have to decline your stay even on the day itself.