Use of the Baby Room

In our Baby Room we care for infants from birth to under seven months of age. As part of our postpartum care, we look after your baby as and when needed.

■ If You Are Using the Amagasaki City Postpartum Care Programme

Where you stay with us under Amagasaki City's postpartum care programme, your stay and our guidance follow that programme's rules. Please direct enquiries about the programme to Amagasaki City Hall.

Health and Hygiene Rules

1. Anyone entering the facility who is not a registered guest is asked to have their temperature taken and to sanitise their hands.
2. On arrival, every member of your party has their temperature taken and completes a health check sheet. As a rule we must decline your stay where there is a fever, cold symptoms or any suspicion of an infectious disease.
3. Any food or drink you bring in remains your own responsibility. Please note that we may decline certain items at our discretion, and that we accept no responsibility for their storage.
4. If, in the week before your stay, any family member staying with you has had a cough, a runny nose, a fever, or has taken medication for such symptoms, please be sure to consult us.

Security Rules

1. Please do not bring the following into the facility.

   ①Dogs, cats, birds or other pets
   ②Anything that gives off a foul or unusual odour
   ③Anything liable to ignite or catch fire, such as gunpowder or volatile oils
   ④Large sums of cash and valuables
   ⑤Anything else prohibited by law

2. Smoking is prohibited except in designated areas. Anything found will be confiscated immediately and you may be asked to leave.
3. There is a smoking room on the 2nd floor.
4. Please take charge of your own valuables whenever you leave your room. Staff may enter for cleaning or to provide care services.
5. If you notice a suspicious person or object, please tell a member of staff immediately.
6. Children may not enter the lobby, lounge or other communal areas unaccompanied.

Fire Prevention Rules

1. Open flames are strictly prohibited. Smoking is prohibited throughout the facility except in the smoking room on the 2nd floor.
2. Please do not use any high-temperature or high-pressure appliance other than those provided in the building.
3. Please do not touch fire-fighting equipment except in an emergency.

Prohibited Conduct

1. Please refrain from gambling or any conduct that offends public decency.
2. Please refrain from shouting, singing loudly or making a disturbance that troubles other guests.
3. Please do not use your room for any purpose other than its intended one without our permission.
4. Please always tell a member of staff in advance if you are going out or ordering a delivery.
5. Without permission, please do not move any fixtures or items elsewhere, use them for other purposes, or otherwise alter them from their present state.
6. Please let staff know if you are expecting a visitor to your room.
7. Please do not distribute or display advertising material, or solicit sales of any kind.

Medication

Where you, your baby or a family member needs to take medication during your stay, you are responsible for keeping and administering it yourself.

Removal from the premises

Where conduct is judged to interfere with the running of the facility, the facility manager or deputy manager may require you to leave. Where we judge that we cannot deal with the matter ourselves, we will report it to the police or the appropriate authority.

In an Emergency

1. Staff are on site around the clock — please contact them if anything happens.
2. An evacuation plan is posted on the back of each room door — please take a moment to check it. In the event of a fire, please follow the instructions of our staff.
3. We work in partnership with Hamada Hospital (Aisankai Medical Corporation), and will refer you to an appropriate medical institution as the situation requires. Medical fees and travel costs are payable by you.
4. In an emergency we will contact the emergency contact you provided.
5. Should your physical or mental condition change suddenly, we will call an ambulance and contact the person named above.
6. Even in an emergency, we cannot take charge of your baby and siblings alone. This does not apply where we judge there to be sufficient reason.

Valuables and Items Left with Us

1. We do not take charge of cash, valuables or any belongings. Please keep them safe yourself.
2. Unless you tell us otherwise, lost property is kept for seven days including the day it is found, after which it is handed to the nearest police station or disposed of. Food, drink and magazines are disposed of the same day.

Hours

■ Hours — accommodation: from 15:00 on the day of arrival to 11:00 on the day of departure.
Notwithstanding the above, we may allow use of the room beyond the stated check-out time. In that case the following additional charge (optional late-stay fee) applies.

Use until 17:00: under 4 months ¥15,000 / 4 to under 7 months ¥18,000 / 7 months to 1 year ¥20,000. No charge for family members.

Meals

1. Meals are served to your room or taken in the restaurant at the times below.

   Breakfast	7:00–10:00 (last orders 9:30) HALLOW restaurant on the ground floor
   Lunch	Served to your room from about 12:00
   Light snack	Served with lunch
   Dinner	Served to your room from about 18:00
   Late-night snack	Served with dinner

2. Where you have a diagnosed food allergy requiring an ingredient to be omitted, we can discuss the removal of single items from among seven: egg, milk, buckwheat, wheat, peanut, prawn and crab. Please tell us at least one week (excluding weekends and public holidays) before your arrival date.
3. We cannot guarantee complete elimination.
4. We may not be able to change the content or quantity of meals.
5. Please make any request at least three days in advance.

■ The lounge

The 2nd-floor lounge is open 24 hours, for meals and conversation. Please note that it is occasionally unavailable during events.

Visitors

1. Please tell our staff in advance if family or friends who are not staying will be visiting.
2. There is no set limit on visiting hours, but for the sake of your recovery and your baby's night-time feeds, please avoid late nights and early mornings and finish by around 20:00. This does not apply where we judge there to be sufficient reason.

Going out

1. Staying guests have a card key and may come and go freely, but please complete an outing form and tell a member of staff.
2. Please let a member of staff know when you return.
3. There is no restriction on how long you may be out, but for the safety of mother and baby please avoid going out late at night. This does not apply where we judge there to be sufficient reason.

Payment

Confirming your booking and registering a credit card

1. To confirm your booking, we ask you to register your credit card details.
2. The registered card is used to pay any cancellation fee that becomes due. It is not used for the accommodation charge or for extension charges.
3. For cancellation fees, please see the “Cancellation fees” section.

Accommodation charge

1. Payment is by bank transfer or in cash. Credit cards cannot be used for the accommodation charge.
2. If paying by bank transfer, please transfer the amount no later than 14 days before your arrival date.
3. Where fewer than 14 days remain until your arrival at the time your booking is confirmed, please transfer the amount within 24 hours of confirmation.
4. We send payment instructions when your booking is confirmed. We invoice the accommodation charge alone first, regardless of which optional services you may go on to book.
5. If you would like to pay in cash, please tell us when you book. We take the full amount at the start of check-in.

Charges for extending your stay

1. Payment is by bank transfer or in cash. Credit cards and PayPay cannot be used for extension charges.
2. Once your extension is confirmed, we will let you know the amount and the payment deadline.
3. If paying by bank transfer, please do so by the deadline we specify; if paying in cash, please settle at your final check-out.
4. In either case, payment must be completed before you leave.

Charges for optional services

1. Optional services are not included in the accommodation charge. We invoice only those you actually receive; where a date could not be arranged, or you cancel, no charge arises.
2. Everything is settled together, once, at check-out.
3. Payment is by cash, PayPay or credit card.
4. We do not invoice after you have left, except where circumstances leave us no choice — a communications failure, or a charge missed in error.

Refunds

As a rule, refunds are made by the same method as the original payment: by bank transfer where you paid by transfer; in cash where you paid in cash; and, for PayPay and credit cards, as a refund against the original transaction.

Changes to and cancellation of the accommodation contract

If a guest cancels all or part of the accommodation contract, we will charge the cancellation fees set out below.
We do not process changes of stay dates for the guest’s own convenience. If you wish to change dates, you must cancel the existing accommodation contract and then apply for a new one. In that case, a cancellation fee applies to the cancelled contract, and the new contract is charged at the rates applicable at the time of the new application.
Early-booking and other discounts are reassessed against the application date of the new contract and its arrival date, and apply only where the conditions are met.

Cancellation fees

The booking total and night charges above are the tax-inclusive amounts actually payable after early-booking and other discounts.

How the cancellation rate is calculated

The cancellation rate is calculated from the original arrival date (the first arrival date you applied for; the same applies below) according to the number of days remaining until that date. Even if dates have been changed, the count is from the original arrival date, not the new one. Once the original arrival date has passed, the cancellation fee is 100% of the booking total.

For shortening a stay, the timing of notice is judged from the first night being cancelled; the rule above does not apply.

Where the fee for full cancellation is 100% of the booking total, we do not charge a separate meal-preparation fee.
Remaining days are counted with the arrival day as day 0 and the day before as 1 day before.

Leaving early after check-in

If, after check-in, you leave earlier than planned for your own reasons, we charge as follows.

1. Notice by 10:00 on that day: 50% of the unused nights thereafter
2. Notice after 10:00 on that day: 100% of the first unused night, and 50% of any further unused nights

In addition, the prescribed charges apply for meals, services and items already provided or arranged individually.

Date changes related to childbirth

If the arrival date is changed because of the timing of the birth, or because mother or baby remain in hospital longer, we do not charge a cancellation fee, regardless of how many times this occurs. The same applies to any reduction in nights that follows.

Revised dates are arranged according to room availability. We may be unable to offer the dates or number of nights you hope for; we may split the stay across periods; and we may ask you to change rooms during your stay. If we cannot offer the number of nights you hoped for, you stay for the nights we can provide, and no cancellation fee applies to that reduction.

Date changes after the discharge date is fixed following the birth, and changes for reasons other than those above, are governed by “Changes to and cancellation of the accommodation contract” and “Cancellation fees”.

One date change due to mother or baby being unwell is free of charge. For a second or later change, you cancel the existing contract and apply again.

Where a change is free under the above, any early-booking or other discount that applied to the original contract is maintained.

Waivers for force majeure and similar cases

We will waive all or part of the cancellation fee in either of the following cases.

1. Where a doctor decides that mother or baby must be admitted to hospital (or similar), making the stay impossible, and a medical certificate is presented
2. Where a natural disaster, major public-transport disruption or other cause beyond the guest’s control makes the stay impossible, and supporting documentation is presented

If, for our own reasons, we cannot provide the contracted dates or number of nights, we do not charge for changing dates, reducing nights or cancelling the contract.

Meal-preparation fees for last-minute changes

Even where a cancellation fee is waived under the above, if ingredients have been purchased and cooking prepared, we charge as follows.

1. Notice from 10:00 on the day before arrival to 10:00 on the arrival day: meal-preparation fee of ¥12,000 (tax incl.) for the first night
2. Notice after 10:00 on the arrival day: 100% of the first night’s charge

Where we charge 100% of the first night, we do not also charge the meal-preparation fee.
This clause does not apply when the change is for our own reasons.

Bookings made before the birth

Where you book before the birth, the arrival date is set provisionally against the due date. Where a planned delivery, epidural or caesarean schedule is already fixed, that schedule is used instead.

If dates need adjusting to the actual birth or discharge date, “Date changes related to childbirth” applies.

When notice is treated as received

The time at which cancellation or change notice is received is as follows.

• By email, LINE or the reservation system: the time shown in our receipt records
• By telephone: the time we actually take the call

Outside business hours, please notify us by email, LINE or the reservation system.

Refunds when a cancellation fee is settled

Where settling a cancellation fee results in a refund, the bank transfer fee is borne by the guest and deducted from the refund amount.

■ Accommodation tax

Under the Osaka Prefecture ordinance, an accommodation tax based on the room rate is payable in addition to your bill.

*The tax is levied on the room rate per person per night. *No tax is charged for children sharing a bed. *Where the tax law is amended, the amended provisions apply.

Other

1. Where the building, furniture, fittings or other items are damaged, soiled or lost, you may be asked to pay compensation of an appropriate amount.
2. Please do not enter anywhere other than your own room, the communal areas and places permitted by staff.
3. For reasons connected with our care services, we may need to change your room during your stay.
4. We carry out cleaning, inspection and repairs to keep the facility hygienic and safe. Some facilities or parts of rooms may be unavailable while this work is under way.
5. Where an unforeseen problem — a fault with the air conditioning or plumbing, for example — prevents us from providing a room, we may have to decline your stay even on the day itself.