Terms of use

How to book

1. Complete and send the required details via the dedicated LINE (link above)
2. Minimum 3 hours, then in 15-minute units
   (last-minute bookings are harder to arrange; we recommend contacting us one week in advance)
3. If you would like a pre-visit interview (online is fine), please let us know in advance

Flow of a booking

1. We reply on LINE (as a guide, by the next working day)
2. We send the sitter’s profile and a quote
3. You confirm the booking after reviewing the details (if you would like a pre-visit interview, this is held before confirmation)
4. On the day: the sitter visits and provides the sitting
5. After the sitting, we report on LINE (as a guide, by the next working day)
6. You check the report (please contact us promptly if anything does not match)
7. We send an invoice to your registered email address
8. You pay in advance by bank transfer or credit card

Basic fees (incl. tax)

Type	Fee
Daytime (8:00–18:00)	¥2,800 per hour
Night-time (18:00–8:00)	¥3,800 per hour
Extensions (15-minute units)	Daytime: ¥750 / Night-time: ¥1,000

Additional charges

1. Travel: about ¥1,000–¥2,000 per visit (confirmed when your booking is confirmed)
2. Changes after midnight on the day: +¥550 (incl. tax) for each 15-minute extension
3. Two children: 1.5 times the basic fee /
   Three children: twice the basic fee
   (Changed from: +¥1,000 per hour for a second child onwards)
4. We may be unable to accept a booking for safety reasons.
5. Year-end / New Year and Golden Week: +¥3,000 per day

Preparing for the sitter’s visit

1. Send your requests for the sitter in advance via the form
2. On the day, confirm the requests with the sitter before sitting begins
3. Please prepare all necessary care items in advance and hand them to the sitter

How the sitter spends the time

1. Meals: on longer sittings, the sitter may take a light meal when it does not interfere with the work, for example while the baby is napping (you may specify the timing)
2. Drinks: taken as needed
3. Mobile phones: not used as a rule, except in an emergency or where needed for the work

Cancellation policy

Timing	Cancellation fee
Until 18:00 the day before	Free of charge
From 18:00 the day before until 2 hours before the sitting	50% of the booking fee
Within 2 hours of the sitting	100% of the booking fee

(Changed from: 30% 72–48 hours before / 50% 48–24 hours before / 100% within 24 hours)

1. Shortening the sitting: the cancellation fee above applies to the time that is cancelled
2. Changing the time: free of charge if the same sitter can attend and the total hours stay the same or increase. If a different sitter is needed, the cancellation fee applies to the original booking

Medication

We can give medicine only when all of the following apply.

1. The parent or guardian is unavoidably unable to give the medicine
2. The medicine has been prescribed by a doctor
3. It is not the first time the child has taken that medicine

Please print and complete a medication request form in advance and hand it to the sitter. The sitter will look after one dose and give it as instructed. We cannot give over-the-counter or household medicines.

A medication request form is not needed for: moisturising or preventive creams (such as petroleum jelly or Hirudoid), or cosmetics applied to the skin (such as lotion or milk).

In an emergency

1. The child’s safety comes first. We will give first aid and call an ambulance as the situation requires
2. After handing the child over to paramedics or a doctor, we will contact you
3. Please tell the sitter in advance: the child’s usual temperature and any existing conditions; your regular hospital and its contact details; and where the health insurance card is kept

If an accident occurs

1. The details are reported to us
2. If you are concerned about symptoms after the sitting, please contact us
3. In the case of a serious accident, we report it to the authorities

Disaster preparedness

1. Share the location of an emergency bag with the sitter (for example: water, food, valuables, first-aid items, disaster supplies, nappies, formula)
2. Confirm the evacuation site and route
3. Share how you will check that everyone is safe (for example the Disaster Emergency Message Dial)
4. Confirm how keys will be handed over
5. Explain in advance how to operate the gas main and the circuit breaker

Preventing child abuse

We respect children’s human rights in accordance with the Convention on the Rights of the Child. If there are signs of abuse, we will report them to a child consultation centre or similar body.

Insurance

We hold facility liability insurance with Tokio Marine & Nichido Fire Insurance Co., Ltd.